At CleverSheets, we strive to provide high-quality digital templates to help you streamline your work. Since our products are digital and instantly accessible, all sales are final and non-refundable.
Refund Eligibility
We only offer refunds under the following circumstances:
- The file is corrupt or damaged, and you are unable to access it.
- You have contacted us for support, and we have confirmed that the issue cannot be resolved.
How to Request a Refund
If you believe your file is corrupt or damaged, please reach out to us within 7 days of purchase at contact@cleversheets.com. Please include:
- Your order number
- A detailed description of the issue
- A screenshot or screen recording showing the problem
Once we verify the issue, we will provide a replacement file or issue a refund.
No Refunds for:
- Change of mind or accidental purchase
- Lack of software compatibility (please check product descriptions before purchase)
- Not understanding how to use the template (we offer support to assist you)
By purchasing from CleverSheets, you agree to this refund policy. If you have any questions, feel free to contact us.